| IAOP’s Certified Outsourcing ProfessionalTM (COP) “List of Firsts”
Sign up for the COP Prep Class Webinar ▪ Take the COP Master Class ▪ Become a COP
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The International Association of Outsourcing Professionals (IAOP) is pleased to track professionals to earn the COP credential.
These professionals work across the outsourcing field as clients, providers and advisors in many different industries, from all over the globe. To earn the COP designation, each candidate had to complete and have reviewed by a panel of their peers an extensive application documenting the projects they had led and results achieved, their personal knowledge of the strategic, implementation and operational intricacies of outsourcing, and their overall educational background - both on outsourcing and on general business topics.
Keep checking back as this list will be updated regularly! To find out how you can join this prestigious group, sign up for a free COP Preparation Class Webinar or contact COP Program Services.
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Search the “List of Firsts” By Country
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| Australia Brazil Canada Colombia
France Germany Hong Kong India Ireland Italy
| Japan Malaysia Mauritius Mexico Netherlands Philippines Poland Saudi Arabia United Kingdom United States |
| Australia |
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| Elvie Beldoza, COP Project Manager- Service Network Engineering American Express Australia Limited |
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| Marin Ivezic, COP Owner, Partner Neosourcing |
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| Innes Kent, COP Manager American Express |
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Zia Qureshi, COP Chief Executive and Chairman Business Catalyst International
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| Brazil |
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Antonio Coco, COP
Owner, Partner
C&C Technologia Ltda.
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| Luis Carlos Patrão Novo, COP Owner, Partner PricewaterhouseCoopers |
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| Marco Sottovia, COP Partner PricewaterhouseCoopers |
| Canada |
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| Ian Harvey, COP CEO/President HD Retail Solutions Biography |
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Manoj Lakhtakia, COP
Sr. Business Consultant BMO Financial Group
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Madhav Murti, COP
VP-Advisory Services
PricewaterhouseCoopers
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Denis Perron, COP
Executive Agreement Manager Bell Canada
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| Jean-Francois J. Poisson, COP Principal Director SNC Lavalin-Nexacor Biography
“The COP program is specifically designed to quickly meet outsourcing's manager requirements” ,“A well integrated program to address the needs of outsourcing managers”, “Created and delivered by world outsourcing leaders” |
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| Darlene Ross, COP President and CEO
DJR Consulting
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| Colombia |
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| Mauricio A. Velasquez, COP Vice President Sales and New Business Teledatos |
| France |
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Jean-Paul Gruau, COP
VP - Head of Large Projects Academy Orange Business Services
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| Germany |
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| Svenja Fender, COP Manager-GIO Agilent Technologies |
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| Metin Fidan, PMP, CISA, COP Partner-Advisory Services Ernst & Young AG | |
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Vishal Khanna, COP
Client Partner Cognizant Technology Solutions Biography
"In a growing need for standards the COP program is the one and only such program which gave me a defined standard and model for defining sourcing strategies. Being a COP gives you the much needed insight in which you can bring to the customers on the how, what and when of outsourcing"
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| Hong Kong |
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| Sidney Yuen, COP Head of Consulting Practice-Asia Pacific
Global Consulting Services
Convergys Corporation |
| India |
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| Sunil G. Acharya, COP Manager, Forecast and Planning KTBR Intel Information Technology Biography |
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David Bass, COP
Applications Development Manager Time Customer Service
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Shiva Bebarta, COP
Division Vice President Bitwise Solutions Pvt Ltd
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| Rajeev Dua, COP Director Professional Services Sun Microsystems Biography |
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| Tamal Dutta Chowdhury, COP Program Manager Unisys Global Services India |
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Rajesh Dhuddu, PMP, COP
Associate Vice President AuxiCogent BPO Solutions Biography
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| Tilak Kini, COP Senior Manager Programs and Transitions Unisys Global |
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| Guruprasad Krishnamurthy, COP Director-Outsourcing Sales and Solutions Capgemini |
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| Narayana N.R. Murthy, COP Founder, Chairman of the Board & Chief Mentor
Infosys |
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| Nandan M. Nilekani, COP Co-Founder & Co-Chairman of the Board Infosys |
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| Sabyasachi Satpathy, COP Senior Director NeoIT |
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Pankaj Sharma, COP Director, Global Sourcing, Corporate Finance/ Global IT Electronic Arts Inc.
”The COP designation is an honor and sets the standards and calibration for competencies within the globalization industry. The value of it is from what it represents: recognizing and communicating to the industry the globally best-of-the-class experience, knowledge and tools that the outsourcing professionals need to posses in order to deliver consistent results par excellence. This is driving the individuals and experts to a continual learning process to be more effective in an ever changing environment. The certificate will provide an action line for most professionals in developing and refining the existing processes and implementation methods, surmounting the existing challenges, to effectively own and deliver expected value to organizations and the industry. The COP program is enabling creation of a global community of thought leaders in the field of services globalization where transfer of ideas and sharing of best practices will get exponentially enhanced. The certification, besides showcasing to the organizations that they are dealing with the outsourcing industry’s leading practitioners, will ensure that Outsourcing is seen as a transformation activity and help it to evolve into a strategic practice.”
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Pankaj Sharma, COP
Senior Manager Programs and Transitions Unisys Global Biography
“It is a rightful apt credential to one and all having vast experiences in their respective fields. Not only has it brought a stamp of excellence in outsourcing as a prominent skill but also is trying to bridge the gaps between functional and managerial roles thereby creating a pool of high and multi skilled people who are able to guide and direct their customers or organizations towards adoption of global standards, transparency of processes with agility and control. There is so much to learn, experience and share. I feel honored to be part of such a talent group.”
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| Ireland |
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Molly Barrett, COP
BPO Manager-Global Purchasing Xerox Corporation
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| Italy |
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Rosario Fondacaro, COP
Senior Consultant Quint Wellington Redwood Biography |
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| Giovanni Vaia, COP Researcher University of Salerno Biography |
| Japan |
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Tetsuto Nishiyama, COP
Supervisor, Monozukuri Innovation OMRON Corporation Biography
”Unlike most other certification programs, the COP program places an emphasis on actual working knowledge of the fundamental concepts of outsourcing as defined in the OPBOK. This emphasis on the experience of the candidate not only helps to guarantee a high level of competence in the outsourcing field, but also guarantees that a Certified Outsourcing Professional will give an organization a much better chance for success in its outsourcing initiative.”
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| Malaysia |
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Bobby Varanasi, COP
Chairman & CEO
Matryzel Consulting Biography
"Recognition as a global outsourcing professional through the COP program is an honor as this certification emphasizes on experience and capabilities within the industry. IAOP has initiated, perhaps in a manner unique to any industry, a process that enables corporations worldwide work with competent professionals with the sole aim to provide leadership and advice for successfully managing complex global businesses. IAOP's OPBOK and the comprehensive professional standards shall continually stand testimony to the rigor and demands of the global marketplace".
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| Hong Sern Tan, COP Head-Technology Planning Sunway Shared Services |
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| Mauritius |
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Nasser Jamalkhan, COP
CIO Babic Group (Mauritius) Biography
“I strongly believe the COP title will help its members to differentiate themselves in the Outsourcing World which is becoming more and more challenging. We can keep updated from the Outsourcing Professional Body of Knowledge and provide the best code of Ethics and Business Practice to serve the industry as a whole. Since Mauritius has embarked on a major project to make the ICT and Knowledge Hub another pillar of its economy, there is no doubt that my Certification will create more confidence about the quality of resources and services available in this part of the world, thereby creating value-added Cyber-links into a Cyber World.”
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| Mexico |
| | Adriana Acosta, COP Senior Consultant PricewaterhouseCoopers |
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| Netherlands |
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| Hans Geurts, COP Manger-Business Systems Services Heineken Netherlands |
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| Ing. Wijnand Kamerling, COP Senior Consultant Quint Wellington Redwood
”Outsourcing is getting more complex and having greater organization impact.The outsourcing industry needs a comprehensive body of knowledge and standards for designing, implementing and managing successful outsourcing strategies. Through the COP process, IAOP is building a global network of professionals that can share practices, reduce risks, and increase the certainty of outsourcing success. I am honored to be part of this network.” |
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| Eus Pontenagel, COP Managing Consultant Quint Wellington Redwood |
| Philippines |
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| JoJo Aquino, COP Relationship Manager
Deutsche Bank Knowledge Services |
| Poland |
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| Piotr Frankowski, COP
Senior Consultant-Technology Ernst & Young | |
| Saudi Arabia |
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Mohammed A. Abdullatif, COP
Consultant, Information Technology
Saudi Arabian Oil Company (Saudi Aramco)
“The Certified Outsourcing Professional (COP) training & certification is an important source for gaining expert knowledge while developing outsourcing strategies and carrying out outsourcing projects. The COP standards aim at organizing the outsourcing profession as a discipline that will help the professionals & the industry to maximize the benefits from outsourcing decisions”
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| United Kingdom |
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David Barrett, COP
CEO Procurisource |
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John McCrory, COP
Director Program Management & Outsourcing Clevercoms |
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| Kevin G. Wilson, COP
Director-Service Network Partners American Express
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| United States |
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Mohit Aggarwall, COP
Manager Huron Consulting Group |
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Charles Aird, COP
Managing Director PricewaterhouseCoopers
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Dr. Fahad A. Al Yabis, COP
Saudi Aramco Oil Company
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Devesh Amin, COP
General Manager Capital One
"Outsourcing has been around fordecades and it doesn't seem like it is going away any time soon. It is high time that some institution stepped up and defined some structure and standardization. IAOP has done it ! IAOP will lead the futurecourse of outsourcing as a strategic best practice."
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| Rajib Arjun, COP Senior Manager PricewaterhouseCoopers |
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Jennifer Bailey, COP Manager-Global Strategic Sourcing PricewaterhouseCoopers
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| Abhay Bajekal, COP Senior Manager- Sourcing Capital One Financial Services |
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| Martin Barrack, COP Principal Barrack Consulting LLC. |
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Steve Blahy, COP Head of Sourcing Strategy Aetna
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John R. Bloom, COP
BPO Specialist Xerox Corporation |
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Roger R. Byrnes, COP
Senior Consultant River East Consulting Group, LLC Biography
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| Kevin Campbell, COP Group Chief Executive, Outsourcing Accenture |
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Dr. Ervin L. "Vinny" Caraballo, COP
Director Original Software Inc.
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Sanjay Chandha, COP Program Manager-Outsourcing The Capital Group of Companies/ American Funds
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Sanjay Chandiram, COP
Outsourcing Advisory Services PricewaterhouseCoopers
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Sashikanth Chandrasekharan, COP
Relationship Manager IT Sourcing Parker Hannifin
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John Chang, COP
National Leader PricewaterhouseCoopers
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Anuj Chaudhary, COP
Senior Manager Medidata Solutions
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Dale Christopherson, COP
Director PMO-Global Sourcing, Lawson Software Biography
“Being awarded the Certified Outsourcing Professionals (COP) designation is an honor. It establishes operational standards for this critical business function in today’s global economy and corporations. On a daily basis, I use the knowledge that I have learned from the Master Course and the body of knowledge.” |
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Marty Chuck, COP
Founder The CXOs, LLC
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Christopher A. Cody, COP
Senior Vice President NIIT Smartserve |
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Darren Cooper, COP
Partner Manager American Express
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| Chance Curtis, COP Vice President, NBA Keane Inc. |
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| Darren M. Dasburg, COP Partner, Cinteger LLC Biography
“The time has come, and IAOP has addressed the need, to raise the bar on this most critical business practice. The certified outsourcing professionals will build deals that not only deliver but thrive as relationships. This level of confidence in outcomes stands to be the single biggest evolutionary step for all industries in their sourcing.” |
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Jagdish R. Dalal, COP
Managing Director, Thought Leadership, IAOP Biography
“It is an honor to be certified as an outsourcing professional and to be recognized for my 2 decades of knowledge and experience in the outsourcing field. The certification process is another indication that outsourcing, like accounting, is being recognized as a discipline where practitioners need to learn and master standards, practices and professional norms. “
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Dean Davison, COP
Vice President Research NeoIT
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| Himanshu Desai, COP Remote Performance Manager The Hartford |
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Chris Disher, COP
President, Chris Disher and Associates Biography
“Outsourcing is getting more complex and having greater organization impact as outsourcing programs move beyond the back office and continue to embrace a broad array of near and offshore locations. The outsourcing industry needs a comprehensive body of knowledge and standards for designing, implementing and managing successful outsourcing strategies. Through the COP process, IAOP is building global network of professionals that can share practices, reduce risks, and increase the certainly of outsourcing success. I am honored to be part of this network.”
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Charles Dube, COP
Director-Managed Services Convergys |
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Parul Dubey, COP
Senior Director NeoIT
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Anirban Dutta, COP Senior Business Executive Satyam Computer Services Biography
”I am honored to become a Certified Outsourcing Professional (COP). This certification brings official recognition to my deep and broad knowledge in both the buy and sell side of global sourcing.”
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Marney Edwards, COP
Head of Global Solutions Sales for MAS
Business Management
Applied Global Services
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| Deborah Enna, PMP, COP Project Manager IT Vendor Management Office Duke Energy |
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Danny Ertel, COP
Partner Vantage Partners Biography
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Jon Ferris, COP
Co-Founder and CEO MyGlobalStaff.com Biography
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Paul Fisher, COP Director, Integrated Services Diebold Incorporated Biography
”The Certified Outsourcing Professional (COP) designation identifies leaders in the field of outsourcing. At the heart of the certification process is the Outsourcing Professional Body of Knowledge (OPBOK), which has helped me to utilize industry best practices in the design, implementation and ongoing governance of outsourcing engagements worldwide. This certification provides credibility, both for myself and my organization, to prospective customers interested in successful outsourcing initiatives.” |
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| Lloyd Frazee, COP Director - R&DT&O Program Support Team
Pfizer Global Research and Development |
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| Albert J. Gallo, COP Director, Strategic Solutions Johnson & Johnson Pharmaceutical Research & Development, L.L.C. |
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| Sandhya Ganapathy, COP Director-Business Process Safeco Insurance |
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| Jyotsana Garg, COP Independent Global Management Consultant Biography |
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| Carrie Gaston, COP ESM-IT ~ Enterprise Supplier Management
Capital One |
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Eleanor Gates, COP
Director Liberty Mutual Insurance |
Emmy Gengler, COP CEO Softjourn Inc. |
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| Catherine Gile, COP Director-Business Process Outsourcing Safeco Insurance |
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Janis L. Hall, COP
Senior Director Johnson & Johnson Pharmaceutical Research & Development, L.L.C. Biography
"The Master Class was taught by global leaders in the industry that are on the leading edge of strategic thought for guiding success of outsourcing as a critical business function. The tools were well thought out and provide a systematic approach to increasing the probability of reaching the desired outcomes when outsourcing is pursued. The new relationships I developed are an incredible resource for me to network for advice in the future."
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Jean Hansen, COP
Client Relationship Manager Firstsource Solutions
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Teresa Harris, COP
IT Manager-Global Sourcing Eastman Kodak Company
Biography
”Being a COP means that I have applied the standards in real work situations, can speak a common outsourcing language, and can drive successful outsourcing solutions in my workplace. The COP designation enables career growth while bringing immediate benefits to my company as well.”
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Wayne Heiler, PMP, COP
Director, Worldwide Technology
Pfizer
Biography
“Being a COP is a distinct honor and a mark of credibility in the profession. This certification means that you are an ethical professional who is committed and experienced with a proven track record in the global marketplace. Being a COP also means that you are someone who will be continuously in touch with emerging industry best practices and someone who can successfully apply these emerging best practices to your organization.”
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H. Curtis Herge Jr., COP
Principal JDalal and Associates Biography
“The International Association of Outsourcing Professionals prepares leaders to become valued and trusted members of the Outsourcing profession. In the course of seeking the COP, candidates must demonstrate they are expert with the information and tools needed to guide their organizationsto success in the profession.”
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| Neil Hirshman, COP Partner Kirkland & Ellis LLP |
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| Joe Hogan, COP
Managing Director Alsbridge
Biography
“I am honored to part of the first graduating class for COP. This type of industry certification can only help advance the business of outsourcing and achievehigher levels of professional for both suppliers andclients.I look forward to an ever increasing membership in the certification.” |
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| Kevin Hughes, COP Executive VP Colliers International |
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| Sami Kannan, COP Director CSC Biography
”The Certified Outsourcing Professional (COP) designation gives me formal recognition that I can lead and manage of large outsourcing engagements. My process expertise along with Outsourcing will be an added advantage to execute outsourcing engagements effectively.”
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Sandeep Karoor, COP
Senior Director NeoIt
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Cynthia J. Kearney, COP
President, CJ Kearney, Inc.
Biography
"Professional certifications often provide opportunities for individuals to distinguish themselves as industry leaders and assist corporations in attracting qualified, experienced candidates. The newly created COP certification offers a set of principles and standards that, when applied consistently, fosters enhanced confidence and high level expertise to create innovative business partnerships and value added outcomes. The COP leverages the knowledge of sourcing professionals from different industries and cultures... creating a universal language and the professional standards necessary for today's global environment. To remain competitive in any business today requires robust and agile tools and processes. The COP certification is your guidebook for agility and remaining competitive."
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| Cheryl Keck, COP
President and C.O.O. Datrose Inc. Biography
“I am proud to have earned IAOP’s recognition as a Certified Outsourcing Professional (COP). The certification process and accreditation gives further credence to our industry and profession by setting the standard for excellence and communicating globally recognized standards for experience and knowledge outsourcing professionals should possess in order to deliver top quality, consistent results. From a supplier perspective, I think it is one more way that DATROSE can showcase our credentials and demonstrate to current and potential clients that they are dealing with the outsourcing field’s leading practitioners. The body of knowledge and depth of experience that must be demonstrated to earn this designation is relevant and timely. Thanks to IAOP for their vision in creating this valuable certification!”
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Nicolas Kelpe, COP Senior Manager-Business Compliance Ernst & Young |
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Jay Kerley, COP VP – Production Services and Solutions Applied Materials
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| Debbie Kerr-Leathem Director Johnson and Johnson
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| Alice Khosravy, COP Global Sourcing IT Specialist A&E Consulting Biography
“I appreciate the training and experience standards required to obtain the COP designation. It provides organization with assurances that the recipients possess the necessary skill-set and experience to offer true value to their outsourcing programs. The COP program also provides the designee with a wealth of knowledge we can leverage through COP training and a priceless group of COP peers from which we better ourselves, our client’s results, and the outsourcing practice itself.” |
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Ron L. Kifer, COP
Group Vice President CIO Applied Materials |
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Lynn Kirstein, COP
Sr. Supplier Manager, Marketing Services Capital One
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| Kurt Kohorst, COP Vice President- Outsourcing Liberty Mutual Insurance-Agency Markets |
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Srini Krishnamurthy, COP Manager- Corporate Procurement Capital One
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Eugene Kublanov, COP
CEO NeoIT
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| Sandeep Kulkarni, COP Senior Manager Global Sourcing Symantec Corporation |
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| Lance Kwasniewski, COP Division Vice President Belcan Corporation |
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| Somasundaram Lakshmanan, COP Director-Operations American Express |
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| Zenobia M. Lee, COP
Manager DaimlerChrysler Financial Services |
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Christopher Long, COP
Director-Outsourced Operations Blue Shield of California
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Romek Lubaczewski, COP
Partner PricewaterhouseCoopers
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John Maher, COP
Executive Managing Director, Global Corporate Services CBRE
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Johny Makhija, COP
Offshore Operations Senior Manager PricewaterhouseCoopers
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Anthony Mampilly, COP
Project Manager ProcureStaff Inc.
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| Ian M. Marlow, COP President and CEO Newmark Knight Frank Biography
"The COP designation will help further define and enhance the skillset of those individuals and organizations that bring a consistent level of quality, strategy and delivery in the world of Outsourcing."
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| JoAnn Martin PMP, COP Director-Strategic Outsourcing Pitney Bowes Biography
“I believe that COPs will bring better process and communications to the marketplace and therefore better results for all those that are engaged in outsourcing.” |
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Lissy Martinez, COP
Director, Service Network Partners American Express
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Robert E. Matthews, COP
Principal Consultant Siemens IT Solutions and Services
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| Nancy Maze, COP Division Vice President FirstSource Biography
"By having a formal designation for Certified Outsourcing Professional, the outsourcing industry will have a standard for professionals responsible for integration of outsourcing relationships. It will be a certification that the outsourcing service provider or internal outsourcing implementation team leaders have the training and knowledge to properly manage the intended outcomes of the relationship." |
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| Alan McGrath, COP Director, Product Development Sierra Wireless |
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| Dennis McGuire, COP Founder and Chairman Emeritus TPI |
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Thomas McMillan, COP Manager-Vendor Relations Covance Inc.
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Jennifer Meissen, COP
Manager-Sourcing Advisory Services KPMG
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William P. Metz, COP
IT External Business, Development Manager Procter & Gamble Biography
“Becoming a Certified Outsourcing Professional (COP) gives individuals a credible way to establish the level of outsourcing skill they have developed. It also highlights areas that individuals may want to focus further skill development activities on. Through the COP program, IAOP enables individuals to benchmark their skills against others in the industry, and join a community of thought leaders and leading practitioners that actively share ideas and best practices.
IAOP and the Certified Outsourcing Professional Program provide the outsourcing industry with a credible measure of skill and experience that can be used by customers, suppliers, and consultants to measure each other. The experience requirement in particular, helps separate those who have real in the trenches experience from those who have simply read books and taken classes. IAOP is also facilitating standardization of the practice of outsourcing, which will ultimately result in better, faster, and more successful outsourcing projects, and they provide credible data that help dispel common myths about outsourcing both pro and con.”
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Thomas Mischka, COP
Director-FSO Strategic Initiatives
Thrivent Financial for Lutherans
Biography
"The designation of COP provides a consistent methodology and language for the industry, elevating both the credibility and awareness to this critical profession."
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Donald Mones, COP
Vice President, Global Planning and Strategy McGraw-Hill Companies
Biography
“Certification is part of the journey towards successful outsourcing management and planning. Whether you’re looking to gain enough experience to achieve this certification, or simply documenting previous achievements, the value of the COP process is to validate that you have, or will approach outsourcing as a business tool. Recognizing outsourcing as an opportunity, and not simply as a company directive that must be achieved. Use the COP to market, advertise, convince or demand the right approach and value that a successful outsourcing project can accomplish.” |
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| Jorge Muxica, COP Director-Global Managed Services Applied Materials
”Being a COP is an achievement of a goal and also a way to represent all sides of the outsourcing community. Being a COP is a way to share and receive information by enhancing ones knowledge in the matter. Finally, I think that the COP label instills credibility, respect and trust in and out of the outsourcing community.”
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Srinivasan Nageswaran, COP Director WITSI
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Lance Neal, COP
Program Manager-IT ERP Lexmark International
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| Ricardo Neves, COP Partner PricewaterhouseCoopers |
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| Mary Nolder, COP Service Partner Manager American Express |
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| Lee Nunziato, COP BPO Project Manager Global Purchasing Xerox Corporation |
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Richard K. Ostrander, COP Consultant, JDalal Associates
Biography
“IAOP and its Certified Outsourcing Professional program provide a significant service to the international business community ensuring a qualified body of outsourcing practitioners with proven relevant experience based upona credible knowledgebase ofevolving research, standards and best practices from which to better execute an organization’s outsource strategy. I am honored to be recognized as a fellow COP.” |
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Graham Pascoe, COP
Partner PricewaterhouseCoopers
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| Filippo Passerini, COP Global Services Officer and CIO
Procter & Gamble |
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| Raj Patel, COP Manager Sun Microsystems |
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| Roger W. Peterson, COP Regional Vice President, Integrated Facilities Management ARAMARK Biography
”The COP designation is an honor, but it reallyis significant because of what it represents. The management of outsourcing arrangements has not been thought of as a profession by most. Through the efforts of the IAOP and the processes and training established in support of the COP program, outsourcing has made great strides as a profession andorganizations can only benefit from this tremendous development.
In the past, the development and oversight of outsourcing arrangements has often been left to operational and procurement staffs to design. The body of knowledge and outsourcing processes that underpin the COP are invaluable tools in the hands of trained professionals. COPs are now able to capably assist organizations with all aspects of the outsourcing process, including the selection of activities to outsource. The lessons learned from these engagements are now being incorporated into the training and ongoing education of COPs and other members of IAOP, keeping these lessons from becoming simply historical anecdotes. This ongoing learning enables all organizations to benefit from what outsourcing professionals and others have learned, creating stronger and more beneficial outsourcing arrangements in the future.” |
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| Godfrey Pinto, COP Director GTECH Corp. |
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| Paul Quaglia, COP Director IT Support
Hospira Information Technology
Biography
“The Certified Outsourcing Professional (COP) designation gives me formal recognition that I possess the knowledge and experience to successfully and repeatedly lead the development, implementation and management of outsourcing engagements.” |
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Allison Roelen, COP
Senior Manager Global Sourcing Strategy-IT Capital One
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Manish Sahai, COP
Vice President, Customer Service International American Express
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Julia Santos, COP
Director Johnson & Johnson
"An honor and privilege to be distinguished as a Certified Outsourcing Professional (COP). To be amongst the leaders within the Outsourcing Profession is exciting andrewarding on a professional and personal level. The COP program sets the standard for excellence in the outsourcing industry via global standards that clearly outline the skills, knowledge and experience, and capabilities required of an outsourcing professional. The program incorporates real-life experiences so that we can learn from one another best practices onhow we do business and addresses the importance of the role an Outsourcing Professional has in today's dynamic and ever changing environment. Time has come for companies to recognize the significant value the Outsourcing Professional brings to the Business. The COP designation serves as the benchmark for competence and creates confidence in delivering successful results."
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Kelly Sawyer, COP
Vendor Administrator Teleflex Medical Inc. Biography
“I am honored to be part of the elite group of COP designated individuals. COP designation will only further advance the professional business of outsourcing”
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Robert Scheier, COP Managing Director PricewaterhouseCoopers
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Gary Schneider, COP Managing Director NeoIt
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| Tim Schmandt, COP
Vice President, Business Process Management
Datrose Inc. Biography
“There is a huge need for standardization and calibration within the outsourcing industry. It is paramount that service providers, customers, consultants and legal support move toward common standards, terms, methodologies and processes. The COP Certification is a critical step in the right direction for closing the gaps that exist today. This standardization will allow for a more rapid acceptance of outsourcing as a strategic practice. As outsourcing matures in its scope and scale of delivery, both the supply and buy side will benefit from standardization in terms of cost savings, less governance, more controls, healthy and happier successful relationships predicated on ethics, partnership and understanding of roles and responsibilities.
Strong prosperous relationships don’t come to fruition from sprinkling pixy dust and citing “true partnership–motherhood and apple pie”. It comes from hard work and establishing a framework that is built on action and process. The COP certification helps to remove some of the variation in the process.” |
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Cheryl L. Seely, COP
Manager
Company Confidential
“The COP program provides methodology and standardization to the ever evolving sourcing process. It offers a great framework for our challenging careers.”
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Dr. Gad J. Selig, PMP, COP
Managing Partner, GPS Group, Inc. Director, Technology Management & Dual Graduate Business/Engineering Degree Programs , University of Bridgeport
Biography
"The value of the COP certificate is to ensure that outsourcing professionals or those that aspire to become more involved in outsourcing have a consistent base of best practices knowledge in the field and can apply it in any situation."
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Cindy Seiler, COP
Manager Customer Support and Integration
Brown-Forman Corporation Biography
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Michael Serghiou, COP Director PricewaterhouseCoopers
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Abhishek Sharma, COP
Senior Director
Covansys
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Pankaj Sharma, COP Director NeoIT
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Santosh Sharma, COP
Project Manager
TekSystems
Biography
The world of IT Outsourcing is becoming complex day by day. Industry is witnessing both - successes and failures. Through COP, IAOP seems to be furthering the cause of creating a generation of upright, well-informed and distinguished business decision-makers in the Outsourcing arena. Network of these professionals will engage itself in developing a common code of conduct, standard and language which will cut across the boundaries of culture, geographies and languages to help industry achieve and maintain high-standards of outsourcing success. As the outsourcing world widens to absorb and merge all the lessons learned through its risks and failures, a new work force of outsourcing champions is needed to bring high-standard of learning, education and experience to the tables and thus create long-lasting, synergetic and innovative business partnerships amongst providers, advisors and client companies through effective advocating and large-scale propagating of the use of best outsourcing practices. This continuous demonstration of success through excellence by COPs will set an example in the industry for others to follow.
I expect the COP certificate to become a useful tool for businesses in identifying their champions who would form the cadre of distinguished outsourcing industry leaders who would help organizations realize their dreams in all phases of outsourcing engagements.
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Matthew Shocklee, COP
President and Chief Executive Officer Global Sourcing Optimization Services(GSOS), LLC |
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| Joe Sifferman, COP Senior Manager PepsiCo Business Solutions Group Biography
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Ramiza Sipilovic, COP
Manager, CSI-Service Network Partners
American Express
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Paul Speek, COP Head of Outsourcing Solutions Orange Business Services
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Paul Spence, COP
CEO Outsourcing Services Capgemini |
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| Vikas Srivastava, COP Engagement Director Birlasoft Inc.
"Outsourcing has grown evermore complex and a significant driver for business and globalization. International Association of Outsourcing Professionals (IAOP) fills a much needed gap as a body of professional and knowledge. I strongly believe that the forum such as IAOP will be instrumental in synthesizing the body of knowledge that current outsourcers have to create a better model for doing business. As a Certified Outsourcing Professional (COP), it is a great honor to be associated with IAOP and the esteemed member professionals represented in the organization." |
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Michael Staisiunas, COP
Manager Kraft Foods
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| Ralph J. Szygenda, COP Group Vice President Chief Information Officer GM |
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Joe Talik, COP
Senior Director, Sterling Testing Systems Inc. Biography
“It is a huge honor to be recognized by the International Association of Outsourcing Professionals (IAOP) with its certification of my knowledge, accomplishments and success in Outsourcing as a provider, customer and advisor. Just as the Project Management Professional (PMP) certification brought to the profession of project management a new level of creditability and the Six Sigma Black Belt (CSSBB) certification brought to the profession of process improvement a new level of creditability, the Certified Outsourcing Professional (COP) certification process will bring a new level of credibility to the profession of Outsourcing. The COP certification is a great formal recognition that I possess the experience and skill to successfully drive the full life cycle of outsourcing engagements. I strongly believe my MBA along with COP, PMP and CSSBB certifications will set me apart in the World of Outsourcing.
I believe that IAOP, through the COP program, provides a steady, time proven and executable methodology along with a solid standardization to the Full Life Cycle to the Outsourcing Process. The Standardization of Outsourcing will allow it to evolve more quickly into a greater strategic practice within the business community. The Outsourcing Professional Body of Knowledge, Code of Ethics and Business Practice together offer comprehensive framework to govern and serve the Outsourcing Industry as a whole.”
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Joseph Tocco, COP
2nd Vice President-Corporate Solutions Colliers Turley Martin Tucker
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Vivek S Vaideeswaran, COP
Chief Marketing Officer Syven Global Services
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| Atul Vashista, COP Chairman NeoIT
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Tom Waller, COP
Senior Manager Deloitte Consulting |
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| Michelene Warner, COP Director Accenture |
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Alex Wasilewski, COP CEO ProView Global US
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| Phyllis Weiser, COP Team Coordinator Thomson Reuters |
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| Trist Wilson, COP Director-Global Sourcing Thomson Reuters |
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Radha Yalavarthi, COP
Business Advisor-AIM Acxiom Corporation
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| Mark Zammett, COP Manager-Information Protection CIGNA |
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Paul Zanker, COP
Regional Leader PricewaterhouseCoopers
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| Scott Zaret, COP First Vice President Senior Manager, Business Process Outsourcing Enterprise Operations Biography
”I am proud to have obtained the COP certification. Successful outsourcing professionals possess a unique skillet and the COP certification will help further define key standards for professionalism with respect to the practice of our specialty and drive recognition of this across our customer base.” |
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| Michael Zeigler, COP Senior HR Director Micron Technology |
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