IAOP Chapters:  Chicago

CHAPTER CHAIR

Next Meeting – Thursday July, 24, 2008!

The next meeting of the IAOP Chicago Chapter chaired by Neil Hirshman of Kirkland & Ellis LLP, will take place on Thursday, July 24, 2008 at the Chicago Yacht Club from 3:30 p.m. to 7:00 p.m. 

The program will continue with the “Lifecycle of a Deal” theme and a networking reception hosted by Bridge Strategy. 

Mark your calendars and stay tuned for more details!

IAOP members wishing to attend the next meeting, please email our chapter coordinator, Amanda Corbett at amanda.corbett@outsourcingprofessional.org

If you are not as yet a member of IAOP and would like a guest pass for the meeting, please Request a Guest Pass.

IAOP Members:

Click Here and login  to download past meeting presentations for all IAOP chapters

Meeting Held Thursday, April 24, 2008

The Chicago Chapter of IAOP, bringing together business persons, consultants and attorneys involved or interested in outsourcing and working or living in the greater Chicago region, held its twelfth meeting on April 24 at the IBM Training Facility in the Hyatt Center. Kirkland & Ellis LLP partner and Chapter Chair Neil Hirshman opened the meeting and welcomed the attendees.

The twelfth meeting continued with the theme of the lifecycle of a deal. Chadd Parker, Legal Counsel - Resources from Accenture and Matthew Lovell, an attorney at Kirkland & Ellis began the presentations with a lively discussion about the key elements of an outsourcing contract and some do's and don'ts about the contracting process.

Next, Bud Mathaisel, CIO of Achievo drew upon his extensive industry experience in presenting on IT security and its impact on outsourcing. In particular, Bud explained the importance of ISO 27001 certification and the process for certification. The attendees actively engaged with Bud during his presentation and there was a great discussion about how different companies were addressing IT security issues.

Neil closed the meeting by requesting volunteers to host future meetings and to sponsor networking receptions. The next meeting is scheduled for July 24 at the Chicago Yacht Club with a networking reception sponsored by Bridge Strategy. The next meeting with continue with the lifecycle of a deal theme. Anyone interested in helping to plan the agenda for future meetings should contact Neil Hirshman at nhirshman@kirkland.com.

A networking reception sponsored by Achievo followed the formal meeting.

Meeting Held Thursday, January 24, 2008

The Chicago Chapter of IAOP, bringing together business persons, consultants and attorneys involved or interested in outsourcing and working or living in the greater Chicago region, held its eleventh quarterly meeting on January 24 at the South African Consulate. Kirkland partner and Chapter Chair Neil Hirshman opened the meeting and introduced South Africa Consul General Yusuf Omar, who welcomed the attendees and offered some preliminary remarks on South Africa.

The eleventh meeting continued with the themes of lifecycle of a deal as well as outsourcing destinations. The presentations began with a lively discussion on the best processes for selecting a provider, including the advantages and disadvantages of the RFP process. The panel was moderated by Matt Smith of EquaTerra and he was joined by panelists Elliot Bruns, Infosys, Walt Wojcik, former CIO and CFO of Northwestern Mutual and Ravin Asar, ABN Amro.

Building on that panel discussion, Praful Mittal of Booz Allen Hamilton provided a case study on a company with revenues of over $25B. Praful described the imperatives for them to transform and seek a comprehensive outsourcing strategy and how they went about seeking strategic partners to help in that journey.

The meeting then shifted to focus on another outsourcing destination -- South Africa (previous meetings had focused on Poland, India, China, Latin America, Philippines, Canada and Russia). After a brief introduction by Charles Manuel, Consul Economic, Yolande Smit from the Department of Trade and Industry of BPO in South Africa moderated a panel that consisted of Sandile Gwala, Deloitte, Andrew McNair, Merchants UK and Gary Bennett, Virgin Mobile. Each of them shared their insights on the outsourcing industry in South Africa in general and their personal deal experiences in particular.

Jeni Stamas, Managing Director, Membership then gave a brief update on the success of IAOP and its growth.

Neil closed the meeting by requesting volunteers to host future meetings and to sponsor networking receptions. The next meeting was scheduled for April 24, location TBA. The next meeting with continue with the two themes -- lifecycle of a deal and outsourcing destinations (destination to be determined). Anyone interested in helping to plan the agenda for future meetings should contact Neil Hirshman at nhirshman@kirkland.com.

A networking reception that included South African wine and delicacies, sponsored by The South African Consulate General, followed the formal meeting.

Meeting Held Thursday, November 1, 2007

The IAOP Chicago Chapter held their November meeting, chaired by IAOP corporate member Neil Hirshman, at the offices of Kirkland & Ellis, LLP, 200 East Randolph Drive, Chicago.  The detailed agenda for this meeting follows.

Meeting Agenda:

3:30 - 3:45 pm: Welcome and Introductions

Neil Hirshman, Chapter Chair

3:45-4:45 pm: Making the Decision to Outsource and Identifying What to Outsource

Two independent case studies on the steps a customer takes to analyze these decisions.

Neil S. Hirshman
Partner

Kirkland & Ellis LLP

200 East Randolph Drive
Chicago, IL   60601

Tel:  312.861.2493

Fax: 312.861.2200
nhirshman@kirkland.com

Primary Purpose
To bring together business persons, consultants and attorneys involved or interested in outsourcing and who share a common goal of enhancing the outsourcing profession.

 
Meeting Frequency
Quarterly

Meeting Type
Face-to-face (office, meeting room); social (restaurant); teleconference

Guest Speakers
Industry leaders, thought leaders, motivational speakers

Non-Solicitation Policy
All IAOP Chapters adhere to the non-solicitation policy.  Click here to view the policy.

Val Munchez-van der Wagt, AALU,ACS, Chief Underwriter, Life Underwriting - Allstate Insurance Company and Ed Katz SVP, Sales & Marketing, HOV Services will discuss these two critical decisions.

4:45-5:45 pm: Canada as an Outsourcing Destination - Panel
Nearshore outsourcing continues to grow as companies find the quality of resources, competitive costs, and minimal risk appealing. Canada's highly-educated, English speaking population supports a range of IT, BPO, and knowledge process activities. This panel will focus on the advantages of near shore outsourcing and highlight the experiences of local organizations in Canada.

Introduction by Eric Hochstein, Ontario Ministry of Economic Development and Trade

Panelist: John Kerin, Executive Vice President, Chief Operating Officer & Chief Technology Officer, Chicago Stock Exchange

Panelist:  Larry Hymson, Director of Consulting Services, CGI

Panelist:  Keith Pires, Director, Client  Solutions - Near Shore Practice, Aithent Canada

5:45-6:00 pm: Meeting Wrap Up

Neil Hirshman, Chapter Chair

6:00 - 7:00 pm: Networking reception hosted by The Ontario Ministry of Economic Development and Trade and CGI.

July Meeting Agenda:

Empire Room, Hotel Intercontinental

3:30 - 3:45 pm:

Welcome and Introductions

Neil Hirshman, Chapter Chair

3:45-4:10 pm:

Describing the Landscape for Outsourcing Tools

Jim Diggs, VP Strategy and Business Development, Janeeva

Based on information gathered from the IAOP Outsourcing Tools Chapter

Webinar Series, Jim Diggs will present a framework for looking at the

software tools market to manage outsourcing.  This presentation will

include examples of the players/vendors for Outsourcing Tools and the

customer organizations that are using these tools.  A description of

the functional areas (Call Centers, BPO, ITO, etc.) and business

problems that are addressed by the various types of software will

also be included.

4:10 - 4:50 PM:

Tools to Use for Successful Negotiations:  From Getting to Yes to Getting What You Want

John Dieffenbach, Lead Business Negotiator, Accenture
 
Professionals have a variety of views on what to do at the table. The disciplined negotiator, however, relies on the 7 Elements in order to derive the most value from a negotiation. Mr. Dieffenbach will provide an overview of the 7 Element model of
Interest-based Negotiations.

4:50 - 5:50 pm:

Philippines as an Outsourcing Destination - Panel

Introduction by Glenn G. Penaranda

Trade Representative, Philippine Trade & Investment Center

Ashwin Devnani, VP Business Development , HTMT Global Solutions, Moderator
Mike Beninanto, President, Springfield Service Corporation

Chris Yap, Director Business Development, DTSI

Robert Gust, Nucom  

Mark Peacock, Principal, Archstone Consulting
    

5:50-6:00 pm:

Meeting Wrap Up

Neil Hirshman, Chapter Chair

6:00 - 7:00 pm:

Networking reception hosted by HTMT Global Solutions and DTSI

IAOP members wishing to attend the next meeting, please email the Director of Member Services, Beryl Sorensen at beryl.sorensen@outsourcingprofessional.org.

If you are not as yet a member of IAOP and would like a guest pass for the meeting, please Request a Guest Pass.

Chairman’s Summary - April 26^th Meeting

The Chicago Chapter of IAOP, bringing together business persons, consultants and attorneys involved or interested in outsourcing and working or living in the greater Chicago region, held its eighth meeting on April 26 at the offices of Kirkland & Ellis LLP. Kirkland partner Gregg Kirchhoefer, standing in for Chapter Chair Neil Hirshman, gave an introduction. IAOP Research Chair Chris Disher gave a brief report on the January Chapter meeting, which had the theme of Data Security and featured a panel discussion on Outsourcing to Russia.

The eighth meeting addressed the topics of Knowledge Process Outsourcing, and continued the theme of outsourcing destinations with a panel discussion on Outsourcing to Latin America. The presentations began with IAOP Research Chair Chris Disher, formerly of Booz Allen Hamilton, who presented "Knowledge Process Outsourcing & Latin America: Key Findings from the 2006 ORN Survey.”

Building on that presentation, Ashok Divakaran of Booz Allen Hamilton, Bobby Baksh of Microsoft, Dhiraj Rajaram of Mu Sigma and Parth Srinivasa of CDW further defined and discussed more specific elements of KPO, such as consumer insights and analytics, and institutionalizing analytics using global delivery. The meeting then changed direction to focus on another outsourcing destination -- Latin America (previous meetings had focused on Poland, India, China and Russia). Moderated by Vinny Caraballo, the panel consisted of Jorge Best of Softeck, Gregg Butler of CPM, and Ankur Prakash of TCS.

Chris then gave a brief update on the success of IAOP and its growth.

Gregg and Chris closed the meeting by commenting on the discussion and by soliciting ideas for meeting themes and speakers. They  also requested volunteers to host future meetings and to sponsor networking receptions. They reported that the next meeting was scheduled for July 26, location TBA, with a theme of Outsourcing to the Philippines. Anyone interested in helping to plan the agenda for future meetings should contact Neil Hirshman at nhirshman@kirkland.com. If any attendee needs an additional evaluation form for the eighth meeting, please contact debi.hamill@outsourcingprofessional.org. Everyone's input is desired.

A networking reception, sponsored by Niyamas Technologies, Inc., followed the formal meeting.

Chapter Meeting presentations are available to IAOP members. To access past Chapter meeting presentations, click here.

Chairman’s Summary - July 27^th Meeting

The Chicago Chapter of IAOP, bringing together business persons, consultants and attorneys involved or interested in outsourcing and working or living in the greater Chicago region, held its fifth meeting on July 27 at the Chicago Yacht Club, with record attendance. Chris Disher of Booz Allen Hamilton, host for the meeting, welcomed all attendees. Chapter Chair Neil Hirshman from Kirkland & Ellis LLP congratulated the Chapter on having reached its first anniversary and gave a brief report on the April Chapter meeting, which had included presentations by Sara Parker Enlow of Vantage Partners, on governance and relationship management, and Philip Franz of Crowe Chizek and Company, on a case study for a global electronics manufacturer, as well as a panel discussion with moderator John Rompon, formerly of HP, and panelists Shabiir Shikora, HCL America, and Erin McCarthy, that addressed the circumstances under which an outsourcing provider would elect to not pursue an opportunity.

The theme for the fifth meeting was Outsourcing to India.  Yusuf Koita (IBM) presented the speakers that were selected to fulfill the "India Theme" of
customers and providers, and encouraged interaction between the speakers
and the audience. 

The presentations for the fifth meeting began with Ramesh Rao of CNA Insurance giving a customer perspective on outsourcing to India, including case studies and many lessons learned. Brenda Sural of Hewitt, and Sanjeev Sharma of Wipro, both providers, offered some insights into their companies' and customers' experiences in outsourcing to India and offered some do's and don'ts to the attendees. Rick Russow of the U.S. India Business Council then provided some economic and political perspective to the U.S.-India trade relationship and discussed some of the legislative activities underway in India. The final speaker was Michael Corbett, Executive Director of the IAOP. Mike reported on IAOP's successful first 18 months and the vision for the future. He also emphasized the Certified Outsourcing Professional program offered through the IAOP.

Neil closed the meeting by soliciting ideas for meeting themes and speakers. He also requested volunteers to host future meetings and to sponsor networking receptions. He reported that the theme for the next meeting would be Outsourcing to China.  The meeting will be October 19th at Kirkland & Ellis LLP, with HCL sponsoring the networking reception. Anyone interested in helping to plan the agenda for the October meeting could contact Lorraine Balun at lbalun@aol.com, and for future meetings contact Neil at nhirshman@kirkland.com.  If any attendee needs an additional evaluation form for the fifth meeting, please contact debi.hamill@outsourcingprofessional.org.  Everyone's input is desired.

A networking reception, sponsored by Booz Allen Hamilton, followed the formal meeting. At the conclusion of the reception, Chris invited all interested attendees to join him on a boat cruise on Lake Michigan.

IAOP Members: Click Here and login to download past meeting presentations

Fourth Meeting Chairman’s Summary

The Chicago Chapter of IAOP, bringing together business persons, consultants and attorneys involved or interested in outsourcing and working or living in the greater Chicago region, held its fourth meeting on April 20th at the offices of Russell Reynolds Associates.

Chapter Chair Neil Hirshman, from Kirkland & Ellis LLP, welcomed the attendees and gave a brief report on the successful Outsourcing World Summit held in Orlando in February. Neil also reported on the results of the third meeting of the Chapter, which had included a presentation by Lucyna Jaremczuk, Consul for Economic and Commerical Affairs from the Consulate General of Poland in Chicago, Mark Koulogeorge, Managing General Partner of MK Capital, and Jonathan Wasylenko, Global Sourcing Office, The Allstate Corporation.

The presentations for the fourth meeting began with Sara Parker Enlow of Vantage Partners reporting on a recent study conducted by her organization that comprised the results and analysis of three of their recent surveys, as well as case studies of their clients, input from leading attorneys who advise the parties to outsourcing deals, and interviews with some of the most experienced outsourcing executives around the world. The presentation looked at the problems associated with poor relationship management, the value potential of good relationship management, and some practices companies are employing to more effectively manage their relationships.

Philip Franz of Crowe Chizek and Company, LLC continued with a client case study in which a global electronics manufacturer came to Crowe Chizek in the final hour in attempt to save a failing outsourcing strategy. The case study demonstrated the do's and don’ts and lessons learned when implementing an effective outsourcing strategy.

John Rompon of HP then moderated a panel comprising Shabiir Shikora, HCL America, Inc., and Erin McCarthy, Lason, entitled, "Not All Business Is Good Business: Reasons Why an Outsourcing Provider Would Elect to Not Pursue an Opportunity." This enlightening presentation and panel discussion, which addressed the circumstances under which an outsourcing provider would elect to not pursue an opportunity, engendered much discussion amongst the attendees.

Neil closed the meeting by soliciting ideas for meeting themes and speakers. He also requested volunteers to host future meetings and to sponsor networking receptions. He reported that the next meeting would have an India theme and would be July 27th at the Chicago Yacht Club, with Booz Allen Hamilton sponsoring. The October meeting was tentatively set for October 19th (location TBD) with a China theme. Anyone interested in helping to plan the agenda for the October meeting could contact Lorraine Balun at lbalun@aol.com. If any attendee needs an additional evaluation form for the fourth meeting, please contact debi.hamill@outsourcingprofessional.org. Everyone's input is desired.

A networking reception, sponsored by Russell Reynolds Associates, followed the formal meeting.

IAOP Members: Click Here and login  to download past meeting presentations