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2007 Meeting of the Healthcare Business Office Chapter The fourth meeting of the Healthcare Business Office Chapter was held via webinar on Tuesday, November 13, 2007 from 1:00 pm – 2:00 pm Eastern Time.
The meeting centered on process improvement initiatives in remittance processing throughout all facets of healthcare. Jim Ribelin, EVP and Founder of HERAE shared with the attendees from the healthcare community how to operate from a position of strength and apply lessons learned in areas of remittance processing.
Titled Healthcare's Remittance Lifecycle Conversion, Mr. Ribelin discussed:
· Challenges in Remittance Processing that Healthcare Customers Face · Healthcare's Edge and Complexity · What is Straight Through Processing · Electronic Tools for Process Improvement
Third Meeting of the Healthcare Business Office Chapter
The third meeting of the Healthcare Business Office Chapter was held via webinar on Friday, November 10, 2006 from 1:00 pm – 2:00 pm Eastern Time.
The meeting explored the financial side of healthcare with the presentation, “Data Privacy and Security in Healthcare Financial Transactions,” by Heather Mark, Ph.D., CISSP, Director of Channel Development at Vormetric. Ms. Mark discussed the nuances of privacy and security in moving funds between patient, provider and payer. In addition, Ms. Mark addressed legal and regulatory compliance factors in this area.
The webinar also included the presentation, “The Outside Looking In,” by Leo Maes, former Director of Claims at Pacificare. Mr. Maes shared his experiences with this leading payer as it relates to how payer organizations yearn to improve efficiencies with financial transactions.
Also featured was the topic, “New Initiatives in Revenue Cycle Management.” The presentation was given by Suresh Yannamani, EVP of BPO Solutions and Mr. Leo Maes, VP of Healthcare Solutions at LASON. Mr. Yannamani and Mr. Maes discussed the latest trends in Revenue Cycle Management – the goals and trends of payers, providers and the banks that service them.
The multi-presentation format of the webinar was designed to support the chapter’s objectives: education and sharing. Participants were encouraged to have a question for each presenter and were able to ask them directly at the close of each portion of the webinar. Suggestions for future topics and subjects – as well as presentation slots - were welcomed.
Second Meeting of the Healthcare Business Office Chapter
The chapter held its second meeting while at The 2006 Outsourcing World Summit, on Monday, February 20th from 9:00 – 11:00 am in the conference center of Disney’s Contemporary Resort, Orlando, Florida.
For this first in-person meeting, the chapter continued to look at the gap between payer and provider in the industry, how these challenges are affecting end users, vendors and advisors and what options are on the horizon to begin to decrease the divide.
Inaugural Meeting of the Healthcare Business Office Chapter - Chairman’s Summary
The Healthcare Business Office Chapter of IAOP, bringing together end users, consultants and vendors working directly in the healthcare field, held its first meeting on September 29Th, 2005 via teleconference and web-seminar.
Chapter Chair Suresh Yannamani welcomed more than 50 outsourcing professionals to the inaugural meeting of the chapter, expressed his appreciation for the excitement and energy in IAOP thus far and shared the mission of the organization. Mr. Yannamani also introduced the guest speakers for the event, including Michael Corbett from IAOP and Linda Pollnow, Vice President of Physician and Hospital Interface for WellPoint.
After Michael Corbett provided an overview of the outsourcing industry and IAOP, Linda Pollnow presented on bridging the payer and provider gap in the healthcare industry. Linda walked through challenges WellPoint sought to alleviate as well as initiatives to keep in mind as healthcare continues to move forward into 2006. Linda’s presentation also touched on managing claim attachments, leveraging the available technology and exploring Joint Ventures aimed at bringing the two sides of healthcare together.
Jeni Grasman from LASON wrapped up the meeting with the encouragement to submit ideas, thoughts and suggestions to IAOP in order for the group to continue to grow and remain topically focused for 2006. Topic suggestions may be sent to her directly at jgrasman@lason.com. Details for the next chapter meeting, tentatively scheduled for the end of December, will be forthcoming.
Chapter Mission
The mission of the chapter is to provide an integration of the payer and provider community within the business office functions of healthcare and to provide a forum for interaction. The primary goal of the healthcare business office chapter is to educate the user community in outsourcing services and promote information sharing by industry leaders in areas like market analysis, technology innovation and process improvement.
As a result, the participants in the chapter would follow healthcare through electronic medical record on the provider side to claims processing and adjudication on the payer side, all linking healthcare revenue cycle management together. This chapter will not focus on front-office aspects of payer or provider.
The chapter will provide thought leadership through the network of certified professionals, publications, relevant industry organizations and research initiatives.
Planned Activities for the Healthcare Business Office Chapter
Guest speaker participation As frequently as can be secured From consulting firms such as Gartner or Forrester From leading Payers and Providers From advising firms concentrating in healthcare
Sample agenda for monthly conference call
10 minutes for opening, introductions and updates 40 minutes of presentation from guest speaker 10 minutes for Q&A
Sample agenda for in-person meetings 1 Day – locations to move throughout the United States and Canada
| 8:00 – 8:30am | Registration | | 8:30 – 9:00am | Opening remarks from Chapter Chair and IAOP | | 9:00 – 12:00pm | Presentation from industry | | 12:00 – 1:00pm | Networking lunch | | 1:00 – 5:30pm | Focus group, open dialogue facilitated by presenter |
Charter submitted by:
LASON Systems
Trevor Brown, Chief Marketing Officer Suresh Yannamani, EVP – Healthcare Solutions Date: June 1, 2005
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