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Inaugural meeting planned for June 18, 2008 – Stay tuned for more details!
Informal Luncheon Meeting held January 30, 2008 with lunch provided by Law Scribe, Inc.
Chairman’s Summary:
The IAOP Delhi Chapter held their informal meeting on January 30, 2008 at the Park Plaza Hotel in Gurgaon. There were numerous attendees from companies such as: AuxiCogent BPO Solutions Pvt. Ltd., Pfizer, Management Development Institute, Everest Group, Infosys BPO Limited, PB Tech Impact Solution Pvt. Ltd. and Eastern Software Systems Private Limited, some of whom were members and others who have interest in joining IAOP. We spoke about the goal of the Delhi Chapter as well aspotential topics to address at the chapter meetings. Some attendees said that IAOP seems to focus on large companies but they were interested in the challenges of mid market companies.
The following is an outline of issues/ideas that were discussed:
I. Might we bring the COP Course to India with a more balanced focus (not just client focused)? It was suggested that we might work with local educational institutions to assist with the implementation of COP courses.
II. Potential Topics for meetings included:
A. Supplier focused topics
1. How are technology providers integrating the technology where multiple functions have been outsourced/ Going beyond labor arbitrage – Role of technology in BPO and how can Indian providers differentiate leveraging the same? 2. Strategic partnerships between different service providers and how are they changing the face of outsourcing? 3. Implementation in small and medium business sectors and post implementation support B. Buyer focused topics:
1. How do the buyers relate to /demand industry expertise from the suppliers...i.e.how are they managing category expertise in suppliers 2. Limitations for offshoring in procurement outsourcing from buyer’s perspective 3. Changing buyer’s expectation through outsourcing/offshoring – Is cost savings still ‘the’ prime reason? Or, are they looking for more strategic partnerships that can help them, in some way, grow their top-line as well? What is their expectation when they ask suppliers to bring “innovation”? 4. Human Resource Outsourcing (HRO) – How to tap the offshoring potential? 5. From a Buyer’s perspective, through IAOP, obtain an understanding of market trends i.e. innovation in service delivery, labor/salary trends, and how buyers can make decisions.
Other discussion suggested covering a focus on domestic markets including issues like service delivery excellence, service fulfillment, and delivery related change as that has not been given much attention.
This was a very informative meeting and a great planning session for our Inaugural Meeting, which we are planning for April or May of 2008 – Stay tuned for more details!
Thank you for joining Kunoor Chopra, Chapter Chair, at this informal meeting to prepare for the Chapter’s Inaugural Meeting and beyond!
The primary purpose of the IAOP Delhi Chapter is to provide a platform for outsourcing solution providers, clients/customers, potential clients/customers and other interested parties operating or intending to operate within the Delhi region. In addition, the Chapter aims to share ideas, concepts and facilitate networking.
IAOP Members: To register for the upcoming meeting, please email our chapter coordinator at amanda.corbett@outsourcingprofessional.org If you are not as yet a member of IAOP and would like a guest pass for this meeting, please Request a Guest Pass
IAOP Members: Click Here and login to download past meeting presentations for all IAOP chapters
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Kunoor Chopra
CEO/President
Lawscribe, Inc.
372 Arden Avenue Suite 102, Glendale, CA 91203
Tel: 818-448-5592
Fax:818-688-8024 Email:
kchopra@law-scribe.com
Primary Purpose
The primary purpose of theIAOP Delhi Chapter is to provide a platform for outsourcing solution providers, clients/customers, potential clients/customers and other interested parties operating or intending on operating within theDelhi regionto share ideas, concepts, and contacts with each other. To enable through the exchange of this information the improved performance of existing and future outsourcing relationships and to foster confidence among all partieswith ties to thisregion.
Meeting Frequency
Quarterly
Meeting Type
face-to-face and social meetings are planned.
Guest Speakers Yes
Non-Solicitation Policy
All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy.
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