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The IAOP Process Excellence Chapter held its inaugural webinar on October 7, 2008 from 1:00 to 2:00 pm EDT.
Chapter Chair Ajay Kapoor, vice president of business process reengineering (North America) at Genpact, introduced S. Bala, senior vice president -global reengineering leader of Genpact who shared insights on the topic of “Process Solutions for Business Realities.” The discussion focused on a new paradigm of process excellence driven by today’s business realities and of a proven, time tested framework to create tangible business impact.
Stay tuned for next meeting details!
IAOP members wishing to attend the next meeting, please email our chapter coordinator, Amanda Corbett at amanda.corbett@outsourcingprofessional.org
If you are not as yet a member of IAOP and would like a guest pass for the meeting, please Request a Guest Pass.
IAOP Members: Click Here and login to download past meeting presentations for all IAOP chapters
In this fast changing world of economics, Process Excellence is a major contributor in enabling clients to achieve measurable business impact; through reduced cost of capital, cost of controllership, cycle time and improved efficiency, productivity and client satisfaction. Process Excellence can be as simple as efficiency and effectiveness in processes. To quote the management guru Peter F. Drucker, "Efficiency is doing things right; effectiveness is doing the right things."
Today Process Excellence is widely used across Product Development, Manufacturing, Sales and Marketing, Product Delivery and Installation, Financials, After Sales Service, Compliance, Human Resources and Outsourcing to achieve tangible results through process standardization, process optimization, gap analysis and consolidation.
This chapter will provide a forum for IAOP members to come together to “demystify” Process Excellence and identify effective Process Improvement and Change Management practices. It will also provide a means to enhance understanding of various methodologies to institute Process Excellence; along with the use of subject matter or industry expertise. This forum will also facilitate people to connect with one another to share stories and lessons about how to best manage and implement their Process Improvement practices.
Chapter Meeting presentations are available to IAOP members. To access past Chapter meeting presentations, click here.
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Ajay Kapoor
VP, Business Process
Re-engineering
Genpact
40 Old Ridgebury Road
Danbury, CT 06810
Tel: +1.480.220.8181
Ajay.Kapoor@genpact.com
Primary Purpose
The primary focus will be to “demystify” Process Excellence and identify effective Process Improvement and Change Management practices.
Meeting Frequency
Quarterly
Meeting Type
Webinars
Guest Speakers
Industry leaders, thought leaders, key professionals, motivational speakers
Non-Solicitation Policy
All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy. |
